Service, Payment & Delivery
What to expect when ordering from the Raymates factory.
Ordering process
Enquiry → quotation → sample confirmation → order and PI → full payment (T/T, VISA, Western Union, PayPal, Alipay) → production.
Shipping
DHL, UPS or FedEx express in 4–6 days; air, land and sea options for batch orders.
Quality
Full inspection before shipment by a dedicated QC team. 3–7 year warranty depending on model — terms confirmed with your quotation.
Returns
Quality issues or shipping errors: returns and exchanges accepted, freight covered by us. Subjective-reason returns are assessed case by case.
After-sales
Installation drawings, videos and online guidance; support by email, phone and online chat, 24-hour response.
Custom projects
Engineering team prepares custom service, solutions, project drawings and installation drawings from your brief.